You have the right to cancel an order within 14 days of receipt of the goods. Should you wish to cancel your purchase within 14 days, please contact us in writing or by e-mail. Providing that unwanted goods are received back to us in unused, unopened and re-saleable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by Paypal will be refunded to your Paypal account. Orders placed by other means will be refunded by cheque. These refunds will be made within 14 days of return of goods. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you. In the unlikely event that you receive damaged goods, or items are missing from your parcel, please notify us within 3 days of receipt and goods will be re-dispatched on return of faulty items.
Items such as patterns and books will not be accepted for return, due to copyright issues, unless we have sent the wrong items..
Please return the item to
Great British Yarns