Great British Yarns

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Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. The contract between us will only be formed when we despatch your product.

We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We reserve the right to refuse an order if we are advised by our secure payment provider that a transaction may be 'high risk' or possibly fraudulent.

All prices on this website are in Great British Pounds (GBP). There is a currency converter for the convenience of overseas customers however this is a guide only and the actual payment that you make is dependent on the rates and charges of your bank at the time your payment is processed.

Whilst we try to ensure that the stock levels on our website are up to date sometimes there are errors. If an item on your order is not in stock, we will back order it for you. Normally we will part ship your order with the missing item(s) marked ‘to follow’. You will always be contacted with the option to cancel or alter your order if you would rather not wait.

Great British Yarns makes every effort to ensure that information provided is accurate. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. Please be aware that although we have made every effort to reproduce colours accurately, these may vary depending upon your computer screen settings. If a product offered by us is not as described your sole remedy is to return it in an unused, resaleable condition.

Returns Policy

You have the right to cancel an order within 14 days of receipt of the goods. Should you wish to cancel your purchase within 14 days, please contact us in writing or by e-mail. Providing that unwanted goods are received back to us in unused, unopened and re-saleable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by Paypal will be refunded to your Paypal account. Orders placed by other means will be refunded by cheque. These refunds will be made within 14 days of return of goods. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you. In the unlikely event that you receive damaged goods, or items are missing from your parcel, please notify us within 3 days of receipt and goods will be re-dispatched on return of faulty items.

Items such as patterns and books will not be accepted for return, due to copyright issues, unless we have sent the wrong items.

Full details of the Consumer Contracts Regulations 2013 can be found at http://www.legislation.gov.uk/uksi/2013/3134/made

Purchases of Products through our site and any dispute or claim arising out of or in connection with them will be governed by the law of England and Wales.