Privacy policy
Last updated 25th March 2026
**Privacy Policy for Great British Yarns**
This privacy policy for Great British Yarns ('we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at http://www.greatbritishyarns.co.uk, or any website of ours that links to this privacy policy.
- Engage with us in other related ways, including any sales, marketing, or events.
**Questions or concerns?**
Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
### SUMMARY OF KEY POINTS
This summary provides key points from our privacy policy, but you can find more details about any of these topics by reading the associated section within our privacy policy.
- **What personal information do we process?**
We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- **Do we process any sensitive personal information?**
We do not process sensitive personal information.
- **Do we receive any information from third parties?**
We do not receive any information from third parties.
- **How do we process your information?**
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
- **In what situations and with which parties do we share personal information?**
We may share information in specific situations and with specific third parties.
- **What are your rights?**
Depending on your location, applicable privacy law may grant you certain rights regarding your personal information.
- **How do you exercise your rights?**
You can submit a data subject access request or contact us to exercise your rights.
Want to learn more about what we do with any information we collect? Review our full privacy policy below.
### 1. WHAT INFORMATION DO WE COLLECT?
**Personal information you disclose to us**
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express interest in our products and Services, participate in activities on the Services, or otherwise contact us.
**Personal Information Provided by You:** The personal information we collect may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Passwords
- Billing addresses
**Sensitive Information:** We do not process sensitive information.
**Payment Data:** We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is stored by the following providers:
- PayPal: [PayPal Privacy Notice](https://www.paypal.com/uk/legalhub/privacy-full)
- Apple Pay: [Apple Privacy](https://www.apple.com/au/legal/privacy/data/en/apple-pay)
- Google Pay: [Google Pay Privacy Notice](https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en)
- Shop Pay: [Shopify Privacy](https://www.shopify.com/legal/privacy/app-users)
- Visa: [Visa Privacy Notice](https://www.visa.co.uk/legal/global-privacy-notice.html)
- Mastercard: [Mastercard Privacy](https://www.mastercard.co.uk/en-gb/vision/terms-of-use/commitment-to-privacy/privacy.html)
**Automatically Collected Information**
In Short: Some information, such as your Internet Protocol (IP) address and device characteristics, is collected automatically.
We automatically collect certain information when you visit, use, or navigate our Services. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, location, and information about how and when you use our Services.
### 2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, and for security and fraud prevention.
We process your personal information for various reasons depending on how you interact with our Services, including:
- Facilitating account creation and management.
- Delivering services to the user.
- Responding to user inquiries and providing support.
- Sending administrative information.
- Managing your orders, payments, returns, and exchanges.
Data Responsibility
We are committed to protecting your information and handling it responsibly. For more details on how Google manages data in accordance with their privacy obligations, please visit Google's Business Data Responsibility site.
### 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we have a valid legal reason to do so, such as your consent or to fulfil contractual obligations.
### 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties:
- Business transfers.
- Affiliates.
- Business partners.
### 5. USE OF THIRD-PARTY SERVICES
**Google Ads**: We utilise Google Ads for advertising purposes, which may involve the collection and processing of user data. For more information on how Google uses your personal data, please review Google's [Privacy Policy](https://policies.google.com/privacy) and consult their [Business Data Responsibility Site](https://business.safety.google/privacy/).
**Shopify**: Our online store is powered by Shopify, which may collect personal information as per their policies. For more details on how Shopify handles your data, please visit their [Privacy Policy](https://www.shopify.com/legal/privacy).
### 6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and similar technologies to collect and store your information.
### 7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
### 8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
### 9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
### 10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.
### 11. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to Do-Not-Track signals. If a standard for online tracking is adopted in the future, we will inform you about that practice.
### 12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, you have specific rights regarding access to your personal information.
### 13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
### 14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us at:
6 Betty Hatch Lane,
Stafford,
Staffordshire,
ST16 1NB
Great Britain.
Email: info@greatbritishyarns.co.uk
### 15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on applicable laws, you may have the right to request access to, change, or delete your personal information.
To request to review, update, or delete your personal information, please fill out and submit a data subject access request.